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Delivery /Shipping Information

 

 Your order will be processed once payment is received and cleared.

 

ONLINE ORDERS

We use a secure server for your privacy, security and peace of mind.

When you have finished shopping and ready to check out, you will be taken to a secure page.

You will be asked to fill out information

    • - Your name
    • - Your telephone number
    • - Your email
    • - Your billing address
    • - Your credit card number, expiration date and card type.

 

When you have chosen your wig/wigs you want add them to your cart. There will be a comment box. You may choose to add your second color choice incase the first choice is not available.

Give us your details including a phone number and correct email address plus method of payment. Once payment is made, your wig will be ordered directly from our suppliers in U.S.A.

 

Important Delivery Information

An order receipt confirmation will be sent as soon as your online order is complete. You can log onto your website account to view your order details.

The Trending Hair offers delivery within the United Arab Emirates and GCC/Middle East.

 

Delivery time does not include Fridays or Public holidays.

A signature will be required upon receipt of the shipment.

Shipping costs are based on the weight of the shipment, the shipping address, and the time frame of delivery.

Please note; Prompt/Express delivery will be charged for by the customer. And we will not be responsible for any duties, taxes or additional fees that may be charged by your local customs.

We can deliver to your home, office, but not to your P.O. Box. We process and ship all our orders five days a week (Sunday through to Thursday) with the exception of UAE and U.S.A holidays. All items are shipped from the United States. Please allow within 15 days of Delivery. Some orders will take less time.

If your package arrives damaged you may refuse the item. Please contact us immediately. 

The Trending Hair also delivers Internationally.

 

SHIPPING FEES

All orders are shipped out by courier. Delivery is normally door to door, but for some instances, there may be issues where this is not possible due to courier company limitations.

 

Shipping cost will be calculated as follows;

Weight and size of product

The location you are shipping to

Shipment Scheme

 

Standard Delivery

Within United Arab Emirates-

AED  50 , For orders between $0-$1499

Any orders above $1500 will be Free Delivery

P.S These products are shipped from U.S to Dubai.

 

Middle East/International

Please refer to table on charges.

 

Domestic cash on Delivery

Cash on Delivery Available; Maximum Amount is AED 2500

P.S  AED 20 will be additional charge to courier pricing.


International Cash on Delivery

Cash on Delivery Available; Maximum Amount is USD 500

P.S   USD 20 will be additional charge to courier pricing.

 

Return Policy

Out Of Stock and Backordered Items

In the case that a purchased item is out of stock, we will send you an email.Products become popular they may sell out, in these cases, we will notify you by email or call you. We will try our best to let you know when we expect the item to come back in stock as it has to be order from the manufacturer.

If you may purchase several items in one order, and some items are not available, we will ship you the items that are available, and send the rest later when they are in stock. This will speed up the process. We do this to ensure that you still receive any items that we do have, and that you are not left waiting for them.

You will be given the option to backorder and wait for the product to arrive however we cannot guarantee how long this will be. You may substitute your purchase for another product, or to cancel the unshipped items.

If you decide to wait for your product to arrive, we will provide you with an estimate date of arrival whenever possible.

 

Returns/Exchange

Please note; UAE Public Health and safety law states you cannot return human hair products that have been used.

The hair must be returned in its original packaging.

If you are not satisfied with your purchase, we offer a flexible return policy with a 25% restocking fee and exchange policy with a 10% restocking fee, not including shipping costs. Return merchandise must include a copy of the original receipt. Do not return merchandise prior to submitting a refund request to info@thetrendinghair.com. We are not responsible for merchandise that is lost, unauthorized returns,or items that are sent to the incorrect address.

The Trending Hair does not offer any returns or Exchange on Human Hair or Remy Human Hair items., due to Health and Cleanliness reasons. Please be sure to make your color and wig choice carefully.

If you require to return your purchase, you may return the product for a one time exchange. Your one time exchange is subject to a 25% restock fee. All items returned for Exchange must be in salable condition, unworn, undamaged and in original undamaged commercial packaging with attached tag(s).

If the value of the item(s) sent as a replacement is less than the value of the item(s) returned for exchange, you will be given an in store credit that may applied towards a future purchase. Absolutely NO REFUNDS for this credit will be issued.

If the value of the item(s) sent as a replacement is more than the value of the item(s) returned for exchange, this amount, including all applicable restocking and shipping fees, will be charged to the same credit card used to place the original order. Where the original order was paid through PayTabs, fees will be billed through PayTabs sending an invoice to the Customers PayTabs email address.

Where the original order was paid by money order, the customer is responsible for sending another money order in that amount, or providing us with a valid Credit card so theses above fees will be billed.

You must request a RETURN MERCHNDISE AUTHORIZATION (RMA) within 5 days of receiving your order.

Please send an email to info@thetrendinghair with your order number and reason for exchange. Your merchandise must be shipped by courier with 3 business days after the RMA is issued.

 

 International Delivery Prices

If your country is not listed in the table, please email info@thetrendinghair.com for prices relating to your location.


                        1Kg      2Kg      3Kg     4Kg     5Kg      6Kg      7Kg     8Kg      9kg     10kg             

Bahrain

90

125

160

195

235

270

305

340

375

410

Egypt

95

125

160

190

220

250

280

315

345

370

Jordan

95

125

160

190

220

250

280

315

345

370

Kuwait

90

125

160

195

235

270

305

340

375

410

Lebanon

95

125

160

190

220

250

280

315

345

370

Oman

90

125

160

195

235

270

305

340

375

410

Qatar

90

125

160

195

235

270

305

340

375

410

Saudi

90

125

160

195

235

270

305

340

375

410

Syria

95

125

160

190

220

250

280

315

345

370

Iran

105

120

140

155

170

190

205

220

240

255 

 

 

                 

 

Out of Area Delivery Services;

Please check your area if they fit into one of these categories;

 

The following locations listed within the UAE that are classified as “out of delivery” areas were a hand delivery cannot be effected.

Non Delivery Areas in Abu Dhabi vicinity

*Mussafah, Gamco, Airport Terminal 1, Al Bahia, Al Khatam, Al Khazna, Al Raha, Al Rahba, Al Saad, Al Samha, Al Sila, Al Watba, Bainoona, Baniyas, Beda Zayed, Buhasa, Ghayati, Habshan, Jabel Dhana, Journ ya Four, Liwa, Madinat Zayed, City, Mafraq, Mirfa, Mohd Bin Zayed City, Ruwais, Sahamah, Sila, Suwehan, Tarif, Taweelah, Yahar, Asab, Yas Island, Gandoot, Sir Baniyas, Guwaifath, Das Island, Mussaffah-ICAD City 2

 

Non Delivery areas in Al Ain/Ajman/Umm Al Quwain/Fujairah/Ras Al Khamiah vicinity

 

*Al Wagan, Al Hayer, Al Remah, Shuhaib, Al Oha, zakher, maqam, Hill, Meyzad, Adan, Al Jeer, Shamm, Khath, Burairath, Siji Al Hail, Shahma residential area

 

Contact us

Hairware FZE,
Al Khan Road,
Sharjah. United Arab Emirates
Phone: +971503590195
P.O. Box 84120
For PR Inquires or Collaborations, contact;
samar@thetrendinghair.com